A past client of mine just informed me that she has left ACT. First, she couldn’t get it to work with her Treo and then she became disenchanted with the new version of ACT and the way it worked with her new iPhone. For the record, I introduced her to CompanionLink and we got her Treo working just fine, until it didn’t. Getting a phone to work with ACT is doable; however it can be a frustrating experience.
My concern for her and my ACT clients is that the phone they purchase inhibits the effective use of ACT as a business tool because the needs of the phone override the fundamental goals of most ACT users: taking care of clients and managing prospects.
So which is more important, ACT or your phone? In my opinion, ACT is a great tool for running a small business and if the phone you purchase impacts the effective use of ACT, then you shouldn’t buy it, unless you are prepared to purchase additional software to sync the phone with ACT. In addition, you will need to devote some time and energy to the process to get everything working properly. So, mentally prepare yourself for this task first and I think the frustration level will be taken down a notch or two.
Last but not least, I’m fairly certain that just when you get everything working properly, and you’ve become an expert at all the software involved, your phone will die and need to be replaced with the latest and greatest! Oh…fudge.